Privacy Policy

At ShotFixTool, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

Personal Data: When you create an account, we may collect your name, email address, billing information, and company details. We also collect information you provide when contacting support.

Usage Data: We automatically collect information about your interactions with our service, including IP address, browser type, device information, pages visited, time spent, and screenshot metadata (file size, timestamps).

Screenshot Content: The screenshots you capture and annotate are stored on our servers to enable sharing and collaboration. You retain full ownership of your content.

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve ShotFixTool services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical or security issues

3. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Screenshots are stored until you delete them or close your account. Deleted content may remain in backup systems for up to 30 days before permanent erasure.

4. Sharing Your Information

We do not sell your personal data. We may share information in the following circumstances:

• Service Providers: Third-party vendors who help us operate our service (cloud hosting, analytics, payment processing) under confidentiality agreements.
• Legal Compliance: When required by law, subpoena, or government request to protect our rights or the safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.

5. Security of Your Information

We implement industry-standard security measures, including AES-256 encryption for stored data, TLS 1.3 for data in transit, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location (e.g., GDPR for EU residents, CCPA for California residents), you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict certain processing
• Data portability — receive your data in a structured format
• Withdraw consent at any time (where consent is the legal basis)

To exercise these rights, contact us at contact@shotfixtool.com. We will respond within 30 days.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information, please see our Cookie Policy. You can control cookies through your browser settings.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate safeguards (such as Standard Contractual Clauses) are in place for such transfers.

9. Children's Privacy

ShotFixTool is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such data, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through prominent notice on our website. The "Last Updated" date indicates when changes were made.

11. Contact Us